The problem this solves
A tenant isn't the one paying the bill, isn't necessarily authorized to approve extra work, and shouldn't be put in the position of negotiating scope or price with a contractor standing in their kitchen. It happens more than it should: a tenant asks "while you're here, can you also fix..." and a contractor who talks pricing on-site either says yes to unauthorized work or has an awkward conversation that makes the property manager look bad after the fact.
How we actually handle it
We diagnose on-site and talk to the tenant like a person — explain what's wrong in plain language, same as we would with any homeowner. But scope and pricing go straight to your office, not worked out in the unit. If something outside the original request comes up, we don't quote it to the tenant and don't start it — we call your point of contact, describe what we found, and wait for authorization before touching anything beyond what was approved.
Why this protects everyone
It protects you from surprise charges you didn't approve landing on an owner's statement. It protects the tenant from feeling pressured to say yes to something in their own home. And honestly, it protects us too — a clear authorization trail means nobody argues about the invoice later, because everyone agreed to the same number before the work happened.