Emergency Plumbing Pierce County | Burst Pipes, Sewer Backups & Urgent Repairs

Emergency Plumbing in Pierce County & South King County

Burst pipe, sewer backing up, no water in the house, no hot water in winter, or smell of gas? Andy's Plumbing & Drain prioritizes urgent plumbing calls and quotes flat-rate before any work. No emergency upcharges. Same flat rate during business hours and after-hours when after-hours service is available.

A plumbing company that remembers your home.

Smell gas? Leave the building, do not flip switches or use phones inside, and call your gas utility's emergency line first. Major flooding? Shut off your main water valve before calling.

No Emergency Upcharges Call, Text, or Send a Message Flat-Rate Quote First

What Counts as a Plumbing Emergency

If you're not sure, call. We'd rather you call early than wait while damage gets worse. Common emergencies:

Burst pipe / active flooding. Water spraying or pouring into the house.
Sewage backing up into the home. Especially when multiple drains are affected.
No water in the house. Loss of supply you can't trace to the meter.
Water heater leaking from the tank. Active leak, water spreading.
Major leak above a finished ceiling. Water pooling on drywall above living space.
Frozen pipes that have started leaking after thawing.
Sump pump failed during a storm with rising water in the crawlspace or basement.
No hot water in winter when the day is freezing.
Smell of natural gas in the home. Leave the building first, call your gas utility, then call us.

What to Do First

Burst pipe / flooding: Shut off your main water valve. It's typically near the meter or where water enters the home. Then call us.
Sewage backup: Stop running water in the house. Avoid contact with the sewage. Call us.
Water heater leak: Shut off the water supply to the heater (the cold-side shutoff at the top of the tank). Shut off gas or electric to the unit. Call us.
Frozen pipe still intact: Don't apply open flame. Use heat tape, a hair dryer, or warm towels. If it's already burst, shut off the main first.
Gas smell: Get out. Don't flip switches or use phones inside. Call your gas utility's emergency line. Once safe, call us.

How Andy's Handles Emergency Calls

Regular service hours are Monday through Friday, 8 AM to 5 PM. During business hours, a real person answers your call or text. We give you a likely cause, talk you through immediate steps to limit damage, and dispatch the next available plumber from our team.

After-hours availability may be offered on an on-call basis when staffing allows. If after-hours service is available, we quote the work before starting and do not add a separate emergency upcharge. After-hours calls may be handled by an on-call plumber from Andy's team, who may not be the same plumber who has been to your home before. Either way, we have records on your home so the plumber arrives knowing your plumbing layout.

Why "No Emergency Upcharges"

Most plumbing companies charge premium rates for emergencies, after-hours, and weekends. Andy's does not. If after-hours coverage is available, we do not add a separate emergency upcharge. Pierce and South King County weather hands out plumbing emergencies with no regard for business hours, and we don't believe a burst pipe should cost double.

This is part of the no-surprise-fees promise. The math is told to you up front before any work begins.

Free Estimates Apply Even on Emergencies

If we come out and you decide not to do the work with us — even on an emergency call — you don't pay anything for us showing up. Free estimate means free, every time.

Honest take: Real emergencies are when minutes matter and damage is compounding. Some calls people label as "emergencies" are not actually time-critical (a slow drain, a faucet drip, a single fixture issue). We'll triage honestly when you call. Sometimes the right answer is to schedule for the next morning at no extra cost rather than dispatching at 11 PM.

What We Handle in an Emergency Call

Stop the damage. Locate the source, shut off water or gas, stabilize the situation.
Diagnose. Identify what failed and what needs to happen.
Quote the repair. Flat-rate, told to you before any further work.
Repair on the spot when possible. Burst pipe section replacement, sewer cabling, water heater shutoff and isolation, leak containment.
Schedule follow-up if needed. Some emergency calls stabilize the situation, then return for the full repair (e.g., we stop the leak today, replace the failed line section tomorrow when parts are available).

Common Emergency Questions

What's a plumbing emergency vs. just a problem?

If water or sewage is going somewhere it shouldn't, or if you've lost water or hot water entirely, that's an emergency. A slow drain, a single leaky faucet, or a running toilet can almost always wait for normal scheduling.

Do you really not charge emergency upcharges?

If after-hours coverage is available, we do not add a separate emergency upcharge on top of the flat-rate quote. We don't pile surprise fees on top of a problem you didn't ask for.

Do you offer 24/7 service?

Regular service hours are Monday through Friday, 8 AM to 5 PM. After-hours availability may be offered on an on-call basis when staffing allows. If after-hours service is available, we quote the work before starting and do not add a separate emergency upcharge. If we cannot reach you the same evening, we will return the call first thing the next morning. Call or text and we'll tell you the soonest realistic ETA.

Should I shut off my main water valve before you arrive?

If there's active flooding or a burst pipe, yes. The main shutoff is typically near the meter or where water enters the home. Stops further damage while we're in transit.

What about smell of gas?

Gas leaks are a utility-first emergency, not a plumbing call. Get out of the building. Do not flip switches, use phones inside, or operate appliances. Call your gas utility's emergency line first (Puget Sound Energy's gas emergency line if that's your provider). Once the area is safe and the utility has secured the gas, call us about the line repair.

Can you talk me through stabilizing while I wait?

Yes. When you call, we walk you through immediate steps — shutoff locations, what to move, what to power off — so the damage doesn't grow while we're in transit.