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Privacy Policy

Last updated: [LAUNCH DATE TO BE FILLED IN]

Pre-launch note: This is a working privacy-policy draft. Have a Washington-licensed attorney or a generator like Termly review and finalize before publishing. Replace this notice with the launch-date stamp once approved.

Who We Are

Andy's Plumbing & Drain ("Andy's," "we," "us") is a residential plumbing company serving Pierce County, South King County, and surrounding communities in Washington State. Our website is andysplumbinganddrain.com.

What We Collect

We collect information you give us directly when you call, text, fill out a form, or schedule service:

Name
Phone number
Email address (if provided)
Service address
Description of the plumbing issue
Photos you choose to send (text or form)

We may also collect basic technical information automatically when you visit the site:

Browser type, device type, and operating system
Pages visited and time spent on each page
Referring URL (the site that sent you to us)
IP address (used in aggregated form for analytics)

How We Use Your Information

To respond to your inquiry, schedule service, and complete the work
To send appointment confirmations, follow-ups, or service-related text messages and emails
To keep records of work performed at your home so future visits pick up where the last one left off
To improve our website and service operations through analytics
To comply with legal obligations and protect our rights and yours

Text Messages (SMS)

If you provide your phone number through our website form or by texting us, you may receive text messages from Andy's Plumbing & Drain related to scheduling, follow-up, or service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.

Form Submissions and Lead Capture

The form on our contact page is provided by Housecall Pro and routes to our service-management software. Information you submit is used to schedule and complete work. We do not sell or rent customer information to third parties.

Cookies and Analytics

We may use cookies, web beacons, and similar tools (for example, Google Analytics) to understand how visitors use the site so we can improve it. You can disable cookies in your browser settings; some site features may not work as well if you do.

Sharing

We share customer information only as needed to operate the business:

Service-management software (Housecall Pro) used to schedule, track, and invoice work
Payment processors when you pay for service
Financing partners only if you choose to apply for financing through us
Legal authorities when required by law

We do not sell, rent, or trade customer information.

Data Retention

We retain customer records (job history, addresses, contact info) as long as needed to support ongoing service relationships, warranty claims, accounting, and legal requirements. You can request deletion of your records by contacting us.

Your Rights

You can request:

A copy of the information we hold about you
Correction of inaccurate information
Deletion of your information (subject to legal retention requirements)
Opt-out of marketing texts or emails

Send requests to the contact information at the bottom of this page.

Children

Our services are intended for adult homeowners and property managers. We do not knowingly collect information from anyone under 13.

Third-Party Sites

Our site may link to third-party websites (Google Maps, financing partners, social media). We are not responsible for the privacy practices of those sites. Review their privacy policies separately.

Updates

We may update this policy as our practices change. Material updates will be posted here with a revised date.

Contact

Questions about this privacy policy or your information:

Andy's Plumbing & Drain
Phone / Text: (253) 386-5365
Website: andysplumbinganddrain.com