How we treat customers
We tell customers the truth about their plumbing, price the job before we start, and let them decide. Nobody here gets pushed to upsell. We would rather fix the real problem and be the company they call for the next twenty years.
The same people, the same homes
We keep the same technicians with the same customers whenever we can. You get to know the homes you work in, and customers get to know you. That is how this company earns repeat work and referrals.
How the team runs
- Weekly team meetings for each team (technicians, CSRs), led by that team's lead or manager.
- A weekly operations meeting where the managers look at how the week went against the plan.
- A monthly leadership meeting to look at the bigger picture.
- Meetings, schedules, and training all run inside APD Crew, so nothing lives on sticky notes.
Doing the job right
Every finished job gets documented: what was done, photos, and the warranty in writing. It keeps customers protected, and it means the next person who goes to that house knows exactly what is there.
Giving back
Every August we run a Coats for Kids giveaway for local families before school starts. It is small, it is local, and it is the kind of thing we want to keep doing as we grow.
Sound like your kind of place? See the open roles and pay and benefits.