What the role covers
- Answering and booking incoming calls, and making outbound calls
- Dispatching jobs and scheduling installs
- Install coordination and project management on scheduled jobs
- Collecting receipts from the team and matching them to jobs, and flagging what is missing (not full bookkeeping reconciliation, that is handled separately)
- Inside sales and the "Happy Call": calling every customer after a completed job to confirm everything was done right and catch any issue before it becomes a bad review
- Writing and mailing handwritten thank-you notes to customers, including addressing envelopes
Who fits
- Organized and comfortable on the phone
- Detail-oriented enough to catch a missing receipt or a customer who is not quite happy
- Comfortable representing the business directly to customers. There is no call center here: it is familiar, personal service
- Honest about pricing and scope, no pressure selling
- Reliable and shows up when scheduled
How to apply
Apply online, or call or text (253) 386-5365 with your name, how to reach you, and your relevant experience: phone and customer service, scheduling, or bookkeeping-adjacent work. You can also use our contact page.
Plumber instead? See the Plumber role, go back to all careers, or read about pay and benefits and what it's like to work here.